What can Kerry Citizens Information Service do for you?

Did you know that Kerry Citizens Information provides free, confidential, information, advice, and advocacy services in relation to your rights, entitlements and the social services that exist to support you?
A friendly team of Information Providers will help you find your way through the maze of information from various government departments and agencies, and make sure that you have all the information and help you need, presented in an easy-to-understand way.
We can provide you with information on a wide range of issues, including employment rights, housing, social welfare, family matters, pensions, migrant rights, health services, education, disability and much more. We can also help you to complete forms, write letters make telephone calls and calculate your entitlements.
Currently, Kerry Citizens Information has 5 drop in centres in Kenmare, Tralee, Killarney, Listowel, and Caherciveen, and outreaches in Killorglin weekly (Tuesday) and Dingle monthly (3rd Tuesday monthly). You can just call in, no appointment needed.
Demand for the service continues to grow year on year and last year in Kerry we dealt with 36,000 queries. Nearly 80% of our customers are Irish and most are aged between 25-65.
In conjunction with MABS we offer a free business advisory service for sole traders and self employed people who need financial advice but cannot afford an accountant. It is called CAVA – Chartered Accountant Voluntary Advice. Ring Tralee CIC on 0761 07 7860 to make an appointment.
We also offer Free Legal Advice Clinics (FLAC) in Tralee CIC twice a month and in Killarney and Listowel CIC once a month, which are provided by volunteers from the legal profession. Please ring the relevant CIC to make an appointment.
Volunteers are a key part of the service and work along with a small number of paid staff to deliver the service, we are proud of the fact that many people volunteer with the service for many years.
Frances Clifford, Manager of the service is Kerry, said, “We are very proud of the fact that a lot of people volunteer with us for many years. Volunteers contribute so positively on so many levels. We are very appreciative of the time they selflessly give to assisting others. We simply could not provide the service without them.”
All Information Providers receive extensive and continuous training to enable them to give up-to-date and accurate information to the public. Existing volunteers cite the comradery of working within a team of like-minded people, the challenge of learning new information and the sense of carrying out a role which is of value to the community, as critical factors influencing their decision to work with Kerry CIS.
At present Kerry CI are seeking to recruit new volunteers to join their existing teams across the county. Anyone interested should contact Aine Brosnan at the Tralee office on T: 0761 07 7863 or E: aine.brosnan@citinfo.ie and ask for an application form and role description.
Citizens Information is a free and confidential service and is funded and supported by the Citizens Information Board.